Draft, pending legal review
Terms
Last updated: 2026-08-22
What you are buying
A trip pass gives your whole group access to the AI guide for a number of days, in the app and over WhatsApp, across the Orlando parks we cover.
Prices and payment
The amount charged is computed by our server from our own price table. No price shown in a browser, a partner site or an email decides what you pay. Payment is handled by Stripe. All amounts are in US dollars.
Refunds
Move your dates as often as you like before your first park day, free. If you have not started chatting with your guide, you get a full refund up to 24 hours before your first park day.
Your guide is an AI
It says so once when you meet it, and it answers honestly whenever you ask. It is good and it is not perfect. Check anything that matters, such as height rules and park hours, with the park itself.
What we do not do
We never log in to your Disney or Universal account and we never buy tickets, park reservations, Lightning Lane or Express Pass for you. The guide advises and links you to the official page, and you buy it yourself.
Wait times and other live data
Wait times come from public aggregators, including Queue-Times.com, and from our own history. They can be wrong or late. When our sources are down the guide tells you it is estimating instead of pretending.
Fair use
One pass is for one traveling group. Do not resell it, do not automate it, and do not use it to harass anyone. We can end a pass that is used that way and we will say why.
No affiliation
OrlandoGuide (Vyvy) is independent and is not affiliated with, endorsed by or sponsored by The Walt Disney Company, Universal Destinations and Experiences, or any park operator. Park and attraction names are used only to describe what the service does.
Liability
The guide plans a theme park day. It is not a safety service and it is not medical, legal or travel advice. Our liability is limited to what you paid for the pass.
Questions about this page go to the address in the footer.